Privacy Policy

Physics Heist ("we," "us," "our") is the physics education platform operated by S.M. Professor. This Privacy Policy describes how we collect, use, store, and protect personal information provided by users ("you") across all our platforms and services, including:

• →physicsheistbyprofessor.com — our primary course platform
• →physicsheistbyprofessor.in — our digital products and books platform
• →Physics Heist Android & iOS App — our mobile learning application
• →WhatsApp (9350957156) — used for book orders, support, and enquiries
• →YouTube (Physics Heist by Professor) — our free content channel

By using any of the above platforms or making a purchase, you consent to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platforms.

This policy is governed by the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

2.3 Information We Do NOT Collect

We do not collect or store sensitive financial data (credit/debit card numbers, CVVs, net banking credentials). All payment processing is handled by our third-party payment partners. We do not collect biometric data, government ID numbers, or health-related information.

We use the information we collect for the following purposes only:

• ✓Account creation and management — setting up and maintaining your course access
• ✓Course delivery — providing access to purchased lectures, notes, and materials
• ✓Payment processing — facilitating and confirming transactions through our payment partners
• ✓Order fulfilment — dispatching physical book orders (SRG Volumes) to your delivery address
• ✓Customer support — responding to queries, resolving access issues, and providing technical assistance
• ✓Important service communications — validity reminders, new batch announcements, policy updates
• ✓Platform improvement — using aggregated, anonymised analytics to understand how students use our platform and improve it
• ✓Legal compliance — meeting applicable laws, regulations, and lawful government requests

Physics Heist does not sell, rent, or trade your personal data. We share your information only in the following limited, necessary circumstances:

4.1 Service Providers

We work with trusted third-party service providers who process data on our behalf, strictly for the purpose of delivering our services. These include:

• →Payment Gateways (e.g., Razorpay, PayU) — for secure transaction processing. They operate under their own privacy policies and are PCI-DSS compliant.
• →Course Hosting Platform (Graphy / ClassX) — to host and deliver course content and manage enrollments.
• →Analytics Providers (Google Analytics) — to understand platform usage in anonymised, aggregated form.
• →Delivery Partners — for physical dispatch of book orders, only your name and address are shared.

4.2 Legal Obligations

We may disclose your information if required to do so by law or in response to a valid legal order, court order, or government request. We will inform you of such requests where legally permitted to do so.

4.3 Business Continuity

In the event of a merger, acquisition, or transfer of Physics Heist operations, your data may be transferred as part of that transaction. You will be notified prior to your data becoming subject to a different privacy policy.

Our websites and app use cookies and similar technologies to provide you with a functional, personalised experience.

What Cookies We Use

We take the security of your personal information seriously and implement reasonable technical and organisational measures to protect it against unauthorised access, loss, or misuse.

Security Measures We Employ

• 🔐HTTPS encryption — all data transmitted between your browser and our servers is encrypted via SSL/TLS
• 🔐Secure payment processing — card data is handled entirely by PCI-DSS compliant payment gateways; Physics Heist never stores raw payment credentials
• 🔐Access controls — personal data is accessible only to authorised team members with a legitimate need
• 🔐OTP-based authentication — account login is secured via phone-based OTP verification

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Account data is retained for a minimum of 2 years post last activity for legal and dispute resolution purposes. After that period, data that is no longer required is deleted or anonymised.

Data Location

Your data is stored on servers located in India and/or in regions covered by our hosting and platform providers. By using our services, you consent to this storage arrangement.

As a user of Physics Heist platforms, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at +91 93509 57156 or via the Contact page.

Physics Heist courses — including the INPHO [NSEP to IPhO] batch — are primarily designed for students aged 14 and above preparing for JEE Advanced and Physics Olympiads.

We do not knowingly collect personal information from children under the age of 13 years without verifiable parental or guardian consent. If you are a parent or guardian and believe your child under 13 has provided us with personal data without your consent, please contact us immediately and we will promptly delete that information.

Students aged 13–17 are encouraged to have their parent or guardian review this policy and be involved in the enrollment process.

Our platforms may contain links to third-party websites, services, and platforms, including:

• →YouTube — for free content (governed by Google's Privacy Policy)
• →WhatsApp — for communication (governed by Meta's Privacy Policy)
• →Razorpay / PayU — for payment processing (governed by their respective policies)
• →Google Play / Apple App Store — for app distribution

Physics Heist is not responsible for the privacy practices or content of these third-party platforms. We encourage you to review their individual privacy policies before sharing any personal information on those services.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will:

• ✓Update the "Last Updated" date at the bottom of this page
• ✓Notify active users via the registered phone number or email address where reasonably practical
• ✓Post a prominent notice on our website for a reasonable period

Your continued use of Physics Heist platforms after any modification constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

In accordance with the Information Technology Act, 2000 and rules thereunder, the name and contact details of the Grievance Officer are provided below:

For general support, course queries, or book orders, the fastest channel is WhatsApp at +91 93509 57156. For formal data-related requests, please clearly state "Privacy Request" in your message.